Returns & Refunds Policy

Hassle-Free Returns & Refunds for Bulk Leather Orders

At Novena Leather Export Manufacturer, we take pride in delivering premium-quality leather products for businesses worldwide. As a B2B supplier specializing in bulk orders and exports, we ensure every product meets strict quality standards. However, we understand that issues may arise, and we are committed to a fair and transparent returns and refunds policy.

1. Eligibility for Returns

We accept returns under the following conditions:

✔ Defective or Damaged Products: If you receive a product with material defects or damage during transit, we will replace or refund it.
✔ Incorrect Orders: If you receive the wrong product, size, or quantity, we will correct the order at no additional cost.
✔ Manufacturing Errors: If the delivered product does not match the agreed specifications, you may request a return.

🚫 Non-Returnable Items: Custom-made or personalized leather goods cannot be returned unless they have a manufacturing defect.

2. Return Process – Step-by-Step

Step 1: Notify Us

📩 Contact us within 7 days of receiving your order. Provide:

• Order number
• Images of the issue
• A brief description of the problem

Step 2: Inspection & Approval

✔ Our quality control team will review your request within 3-5 business days.
✔ If approved, we will provide return shipping instructions.

Step 3: Ship the Items

📦 Pack the products securely in their original packaging and ship them using a trusted courier service. Return shipping costs will be covered if the issue is due to our error.

Step 4: Refund or Replacement

💰 Once we receive and inspect the returned items, we will initiate a refund or replacement within 7-10 business days.

3. Refund Policy – When & How You Get Your Money Back

🔹 Full Refunds: If your return request is valid, you will receive a 100% refund via the original payment method.
🔹 Partial Refunds: If only part of the order is affected, we may offer a partial refund or store credit.
🔹 Replacement Option: If preferred, we can provide a replacement for defective or incorrect products instead of a refund.

💡 Note: Refunds may take 5-7 business days to reflect in your account, depending on your payment provider.

4. Quality Assurance – Our Commitment to B2B Clients

We follow strict quality control procedures before dispatching any bulk leather orders. Each batch undergoes:

✅ Material Inspection – Checking raw materials for defects.
✅ Production Monitoring – Ensuring each item meets the required specifications.
✅ Pre-Shipment Review – Conducting a final quality check before dispatch.

Our goal is to minimize returns by delivering flawless products the first time.

5. Contact Us for Return Requests

For any returns, refunds, or order-related concerns, contact our support team:

📍 Address: 56, Chanakyapuri, Shahganj, Agra