Novena Leather Export Manufacturer (“Company,” “we,” “our,” or “us”) values your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website https://novena.co.in (“Website”). By accessing or using our Website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information when you visit or interact with our Website:

a) Personal Information

We collect personal details that you provide voluntarily, including but not limited to:

  • Name
  • Email address
  • Phone number
  • Shipping and billing address
  • Business details (for B2B inquiries)

b) Non-Personal Information

We automatically collect certain data, such as:

  • IP address
  • Browser type and version
  • Pages visited and time spent on the Website
  • Cookies and tracking technologies

2. How We Use Your Information

We use your information for the following purposes:

  • To process orders and fulfill purchases
  • To respond to inquiries and provide customer support
  • To send updates, offers, and promotional materials (with your consent)
  • To improve Website functionality and user experience
  • To comply with legal obligations

3. How We Share Your Information

We do not sell or rent your personal data. However, we may share it with:

  • Service Providers: Third-party partners who assist in payment processing, shipping, and customer support
  • Legal Authorities: If required by law, court orders, or to protect our rights

4. Cookies and Tracking Technologies

Our Website uses cookies to enhance your experience. You can manage or disable cookies in your browser settings. However, some Website features may not function properly without cookies.

5. Data Security

We implement strict security measures to protect your data from unauthorized access, loss, or misuse. However, no method of transmission over the internet is 100% secure.

6. Your Rights

You have the right to:

  • Access and review the personal information we hold about you
  • Request corrections to your data
  • Withdraw consent for marketing communications
  • Request the deletion of your data (subject to legal obligations)

7. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for their privacy policies or content.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the revised date